WEBSITE
PRIVACY & COOKIE POLICY
This policy describes how Haven Property
Consultants Ltd will use your personal data.
It also describes your data protection rights,
including a right to object to some of the processing which we may carry out.
More information about your rights, and how to exercise them, is set out in the
“What rights do I have?” section of this policy.
Haven Property Consultants Ltd, 22 Farmlands,
Pinner, HA5 2LW (the "Company"). The Company is the data controller of
your personal data.
References to "Haven Property Consultants
Ltd”, "we" or "us" in this policy describes the Company and
the website which you are visiting.
Summary of how we use your
data
• Haven Property Consultants Ltd (UK) Ltd use
your personal data to deliver services to you, to send you information about
properties and property related services you may request of us or that we think
will be of interest to you, also to conduct searches about your identity, your
current and past residency addresses, and your right to live in the UK and
credit history to meet applicable laws and to provide a recommendation to
landlord clients, on your suitability as a tenant
• Information about you is shared with
partners as described in this policy who have undertaken to hold your personal
data in compliance with applicable laws.
• Where we rely on your consent for direct
marketing purposes, you can withdraw this consent at any time.
What
information do we collect?
We collect and process personal data about you
when you interact with us and our websites and when you register with us to
receive our services. Other than the personal data which you give us (which
will usually include, name, address, telephone number, email address, date of
birth, credit history, previous addresses, identification) in response to
requests from us or other parties to a transaction which you are participating
in, information that we collect directly from you includes:
• technical information, including the
Internet protocol (IP) address used to connect your computer to the Internet,
browser type and version, time zone setting, browser plug-in types and
versions, operating system and platform; and
• information about your visit, including the
full Uniform Resource Locators (URL) clickstream to, through and from our site
(including date and time); pages you viewed or searched for; page response
times, download errors, length of visits to certain pages, page interaction
information (such as scrolling, clicks, and mouse-overs), and methods used to
browse away from the page.
What
information do we receive from third parties?
Sometimes, we receive information about you
from third parties. In particular:
• Social Media Companies including Facebook,
Twitter, Google+ when you interact with our brand through these platforms;
• Live chat suppliers partnered with us
through Live Chat applications hosted on our website;
• Previous or current landlords for the
purpose of referencing;
• Enquiries through property portals when you
request further information on a property or request information or contact
from one of our franchisees;
• Financial Advisors, mortgage brokers,
lenders and solicitors/conveyancing agents through transactions relating to the
service we and our Franchisees are providing; and
• Other agents/companies as and when required
for purposes which will be disclosed.
How do
we use this information, and what is the legal basis for this use?
We process this personal data for the
following purposes:
• To fulfil a contract. This includes:
o providing our services including processing
information in connection with a property's sale or letting, arrangements for
the transfers of funds by or to third parties, end of contract arrangements;
o communicating with you.
• As required by us to conduct our business
and pursue our respective legitimate interests, in particular:
o we will each use your information to provide
services to you before we have a contract with you (for instance sending
potential buyers and tenants property details), and to respond to any comments
or complaints you may send us;
o the Company monitors use of our websites and
online services, and uses your information to help us monitor, improve and
protect our products, content, services and websites, both online and offline,
including as set out in our Cookie policy below;
o the Company uses information you provide to
personalise our website, products or services for you, including as set out in
our Cookie policy below;
o if you provide a credit or debit card as
payment, we also use third parties to check the validity of the sort code,
account number and card number you submit in order to prevent fraud (see data
sharing below);
o we use information you provide to
investigate any complaints received from you or from others, about our services
or the properties which we deal with;
o we will use data in connection with legal
claims, compliance, regulatory and investigative purposes as necessary
(including disclosure of such information in connection with legal process or
litigation); and
o we use data of some individuals to invite
them to take part in market research;
• Where you give us consent:
o we will send you direct marketing in
relation to our relevant products and services, or other products and services
provided by us, members of our group of companies and our partners such as:
Mortgage brokers we are partnered with for
mortgage services and advice
Independent financial advisors for advice
relating to your property and the
services we offer
Solicitors and Conveyancing agents for legal
advice relating to your property and the services we offer
o we place cookies and use similar
technologies in accordance with our Cookies Policy and the information provided
to you when those technologies are used; and
o on other occasions where we ask you for
consent, we will use the data for the purpose which we explain at that time.
• For purposes which are required by law:
o to verify your identity; and
o In response to requests by government or law
enforcement authorities conducting an investigation.
Withdrawing
consent or otherwise objecting to direct marketing
Wherever we rely on your consent, you will
always be able to withdraw that consent, although we may each have other legal
grounds for processing your data for other purposes, such as those set out
above. In some cases, we are able to send you direct marketing without your
consent, where we rely on our respective legitimate interests.
You have an absolute right to opt-out of
direct marketing or profiling we carry out for direct marketing, at any time.
You can do this by following unsubscribe instructions contained in the
communication, or by contacting us using the details set out below.
Who
will we share this data with, where and when?
We will share your personal data with
companies in the same group of companies as us for the purpose of providing a
service to you and understanding your use of our products and services.
We may
share your data with
• Mortgage brokers we are partnered with for
mortgage services and advice;
• Independent financial advisors for advice
relating to your property;
• Solicitors and conveyancing agents for legal
advice relating to your property;
• Any other named party to a signed contract,
such as your landlord or tenant;
• Third parties who provide services to the
property for maintenance and repairs including
plumbers/electricians/builders/carpenters-);
• Surveying companies for surveying services
required for the sale/purchase of your property;
• Utilities companies where we are required to
do so to adhere to a tenancy agreement;
• Referencing companies to obtain references
for letting a property;
• Block managers where a let property is a
leasehold property;
• Inventory companies who conduct check ins
and check outs; and
• Insurance and warranty companies where you
have decided to buy a product or service through us.
Personal data may be shared with government
authorities and/or law enforcement officials if required for the purposes
above, if mandated by law or if required for the legal protection of our
legitimate interests in compliance with applicable laws.
Personal data will also be shared with third
party service providers, who will process it on behalf of Haven Property
Consultants Ltd to help us run this website and also to provide our services to
you. Such third parties include providers of identity checking, referencing,
database management, email communications and live chat services.
In the event that we sell or integrate our
business with another business, your details will be disclosed to our advisers
and any prospective purchaser’s adviser and will be passed to the new owners of
the business.
How
long will you retain my data?
Where we process personal data in connection
with performing a contract, we keep the data for 7 years from your last
interaction with us.
Where we process registration data, we do this
for as long as you are an active user of our sites and for 7 years after this.
Where we process personal data for marketing
purposes or with your consent, we process the data until you ask us to stop and
for a short period after this (to allow us to implement your requests). We also
keep a record of the fact that you have asked us not to send you direct
marketing or to process your data indefinitely so that we can respect your
request in future.
COOKIES
AND SIMILAR TECHNOLOGIES
What
are they?
Cookies are small pieces of information sent
by a web server to a web browser which allows the server to uniquely identify
the browser on each page. Other tracking technologies are also used which are
similar to cookies. This can include pixel tags and tracking URLs.
All these technologies are together referred
to in this Policy as “Cookies”.
How do
we use Cookies?
The types of Cookies that we use on our
website, and the purposes for which they are used, are set out below:
• Strictly necessary cookies: These cookies
are essential in order to enable you to move around our website and use its
features, such as accessing secure areas of our site. Without these cookies,
any services on our website you wish to access cannot be provided.
• Analytical/performance cookies: These
cookies collect information about how you and other visitors use our site, for
instance which pages you go to most often, and if you get error messages from
web pages. We use data from these cookies to help test designs and to ensure a
consistent look and feel is maintained on your visit to the website. All
information these cookies collect is aggregated. It is only used to improve how
a website works.
o We use Google Analytics, for example, to
anonymously track website usage and activity. Google Analytics is a web
analytics service provided by Google, Inc. (“Google”). Google Analytics uses
“cookies”, which are text files placed on your computer, to help the website
analyse how users use the site. The information generated by the cookie about
your use of the website (including your IP address) will be transmitted to and
stored by Google on servers in the United States. In case of activation of the
IP anonymization, Google will truncate/anonymize the last octet of the IP
address for Member States of the European Union as well as for other parties to
the Agreement on the European Economic Area. Only in exceptional cases, the
full IP address is sent to and shortened by Google servers in the USA. On
behalf of the website provider Google will use this information for the purpose
of evaluating your use of the website, compiling reports on website activity
for website operators and providing other services relating to website activity
and internet usage to the website provider. Google will not associate your IP
address with any other data held by Google. You may refuse the use of cookies
by selecting the appropriate settings on your browser. However, please note
that if you do this, you may not be able to use the full functionality of this
website. Furthermore, you can prevent Google’s collection and use of data
(cookies and IP address) by downloading and installing the browser plug-in
available under https://tools.google.com/dlpag... You
can refuse the use of Google Analytics by clicking on the following link. An
opt-out cookie will be set on the computer, which prevents the future
collection of your data when visiting this website:
Disable Google Analytics
© 2018 Haven Property Consultants Ltd - All Rights Reserved. Haven Property Consultants Ltd, registered as a Limited company in England and Wales under company number: 9166462. Registered Company Address: Suite 3, 2nd Floor, Congress House, 14 Lyon Road, Harrow, Middlesex, HA1 2EN.
22 Farmlands, Pinner, Middlesex, United Kingdom, HA5 2LW